Refund an order

Step 1: Log In

1.1. From the i-Laundry shell, select the Log In button.

1.2. Type your PIN or use your finger when prompted.

Step 2: Refund

2.1. On the main screen, click Show All Orders.

2.2. Search for the customer that has dropped off by typing their name or telephone number in the search box.

2.3. Select the order Sales Order pane. (Note: An order can only be refunded once the status of that order has changed to complete, otherwise void will have to be done)

2.4. Select the item or items that is to be refunded in the Sales Items pane.

2.5. Select the Refund Item/s button..

2.6. Provide the reason for refunding and select the Enter button.

2.7. Provide a method of refund, enter the amount and click Add Payment to add the payment to the payment listing.

2.8. When finished, select Done and Yes to save the refund.

Step 3: Exit

3.1. Click Log Out to return to the i-Laundry shell.