Void an order

Step 1: Log In

1.1. From the i-Laundry shell, select the Log In button.

1.2. Type your PIN or use your finger when prompted.

Step 2: Void an Order

2.1. Search for the customer that is dropping off by typing their name or telephone number in the search box

2.2. Select the order that is to be voided in Sales Order pane (An order can only be voided if the status of that order is In Progress or Ready, otherwise a refund will have to be done).

2.3. Select the Void Order button

2.4. Select Yes to accept the change.

2.5. Provide the reason for voiding and select the Enter button

2.6. If the order that is being voided has been pre-paid, an amount has to be entered to return the customer's payment

2.7. Select Done to accept the changes

Step 3: Exit

3.1. Select Log Out to return to the i-Laundry shell.