Support


Support via Web Site & email- FREE

You should be able to find most answers for your support questions under our knowledgebase. Please check these here for answers to most problems.


Phone support - FREE for the 1st three months

Telephonic support will be provided free of charge for the 1st three months after purchasing a license; this is to enable users to learn the new system and get comfortable with it. Thereafter a telephic support contract can be entered into or calls can be handled on an ad-hoc billing basis.

  • ZAR 200.00 per hour or part thereof

Customised Program and report changes - To be quoted on a per job basis

We endeavour to listen to the needs of our customers and will be more than willing to alter the program and any of the reports to suit your requirements should they not currently do exactly what you want it to.


Ad-hoc onsite support & call outs (South Africa only)

Hourly onsite support can be provided, but is done on a per call basis.

  • ZAR 550.00 Call out & first hour
  • ZAR 350.00 Per additional hour

CALL OUT RATE FEE APPLICABLE TO SITES WITHIN A 50 KM RADIUS OF ILAUNDRY OFFICES. THEREAFTER ZAR 4,50 WILL BE CHARGED FOR EVERY KILOMETER TRAVELLED FURTHER THAN 50 KM.