Have a burning question? Take a browse through our most frequently asked questions to learn more about what we offer and how to make the most of your i-Laundry experience!
Need to get in touch with a real person? Email us or call +27 21 421 8060 and we'll assist you every step of the way.
i-Laundry is highly functional and flexible. Even though the business model is similar through the industry, dry-cleaners are like fingerprints as they each can be very unique. i-Laundry was developed in a industrial laundry & dry-cleaning plant and we have spent thousands of hours working hands on with dry-cleaners in a multitude of different business topologies and will this expertise to customize your software during setup by selecting options that are specific to your needs. Simple things like sending your clients an e-mail or SMS when their orders are ready for collection or reminding them through the same at 30 or 60 days that their orders have not been collected.
i-Laundry is very intuitive; you will find the system makes use of everyday terminology. We have tried to make it as simple as possible and have tried to not leave anything to the imagination.
i-Laundry is built on the latest .net4 technology from Microsoft and the database used is SQL2014. This makes it incredibly portable and stable and we can easily connect many stores together using an Internet connection. Having data replication and the ability to connect multiple stores together sets us apart from most other software providers on the market today.
i-Laundry is built on the .net framework using a SQL database, this allows data to be exported and transported with the greatest of ease as it is already in small manageable blocks; all of of the information in the database, some real time and the rest at end of day are automatically exported from the store database and imported into the head office database with no human intervention. Management can thus get daily updates of exactly what has happened in all stores and the company as a whole by the press of a button and without the need to make hundreds of phone calls.
Yes, i-Laundry has developed a real time, integrated, online tracking system that is used to effectively track all orders that leave a dry store for the production point and back again, thus giving management the peace of mind in knowing that all items the leave the dry store are checked when they arrive at the production point and vice versa; it furthermore offers the control via a portal to identify where and when the items did go missing in the event that it does happen.
Updates are easily downloaded from the internet.
One of the mandates the programmers of i-Laundry had was to "Make it simple", thus the learning curve for your employees is very small and quite quickly, most employees will have a good foundation for the basics. Then over time they will steadily build on that knowledge and in only a couple of weeks will require little if any assistance. Honestly, after a month, questions and queries from our customers are few and far between.
Using the .net framework & the way i-Laundry is designed, we can have your stores automatically connect to your server and upload information from the stores. Alternatively a VPN (Virtual Private Network) can be set up between your production plant and the dry stores and these then merely become extensions of your existing network; this is however dependant on high speed internet connections between the stores. Should you have more than one store, but not have the necessary funding or expertise to setup your own centralised server environment, you can subscribe to our hosting services and we will gladly host your centralised database for you.
i-Laundry does not currently offer this option, but we are working at setting up partnerships to offer our clients the ability to interface with many different 3rd party credit card merchants, this should be available in very near future.
We pride ourselves on our Service and Support, when I say thousands of our hours, I truly mean that; we spend practically every week of the year on-site in a dry-cleaner or laundry and therefore know what it takes to make it as painless as possible and work for you. i-Laundry has a comprehensive knowledgebase that should answer most of your queries, but in the event that it does not, you can email us at firstname.lastname@example.org and a technician will get back to you as soon as possible; finally, should you still not come right, we have a support desk that you can call for one-on-one support with a technician.